FAQs
What is the origin of SpunkyJunky’s materials?
Our bowls are made from high-grade ceramics sourced from renowned regions known for their superior clay. We prioritize safety and quality, ensuring that our materials are durable, non-toxic, and safe for pets.
How does SpunkyJunky ensure product safety?
We conduct rigorous safety tests on all our products to guarantee that they meet the highest standards. Our commitment to quality involves meticulous craftsmanship and attention to detail, ensuring each product is handcrafted to perfection.
Can I use SpunkyJunky bowls in the microwave and dishwasher?
Yes, our ceramic bowls are designed to be microwave-safe for heating food. They are also dishwasher-safe for easy cleaning. However, frequent exposure to extreme temperature changes can reduce the lifespan of the ceramic.
What if my SpunkyJunky product arrives damaged?
If you receive a damaged product, we will immediately handle the situation and prioritize a replacement. We also offer a 30-day insurance policy that covers non-intentional product damage, providing compensation and refunds as necessary.
How does SpunkyJunky contribute to my pet’s health?
Our elevated and tilted bowls reduce neck and joint strain, promote better digestion, and maintain a cleaner feeding area. The designs ensure that pets eat in a comfortable and healthy position, reducing the risk of digestive issues and joint strain.
What is SpunkyJunky’s return policy?
We offer a 30-day no-questions-asked return policy. If you are not satisfied with your purchase, you can return the product within 30 days for a full refund.
How does SpunkyJunky support sustainability?
Environmental sustainability is a core value at SpunkyJunky. We use eco-friendly practices throughout our production process, from sourcing materials to manufacturing. Our commitment to the environment ensures that our products are not only safe for pets but also kind to the planet.
How can I contact SpunkyJunky customer support?
You can contact our customer support team via email at support@spunkyjunky.com. Our office hours are Monday to Friday, 9 a.m. to 9 p.m., and we are committed to providing timely and helpful responses to all inquiries.
Will I Be Responsible for Customs and Taxes?
The prices listed on our website are in US Dollars and do not include taxes, meaning you may need to cover any customs duties and taxes when your order arrives. These charges are determined by your local customs office once your package reaches its destination. Paying these duties and taxes is your responsibility, and they are not covered by us. We are also not liable for any delays caused by customs procedures in your country. The final total of your purchase will be displayed at checkout, where you can see a detailed breakdown of all charges. For more information on potential charges, please contact your local customs office.
FAQ
My dog is small (or large), what size should I choose?
You can refer to the size guide in the product details. We have information tailored to various dog breeds and sizes. Based on your pet's size and needs, you can make an informed choice. If you find the product isn't quite right after receiving it, we offer prompt after-sales support to ensure you get the perfect gift for your pet.
I prepare various foods for my dog, such as kibble and canned food. Are two bowls enough?
A two-bowl set is generally sufficient for holding both water and food. However, it depends on your specific situation. If you regularly feed both wet and dry food, having two separate food bowls can be more hygienic. You can purchase a set and select an additional single bowl from our homepage; we will package and ship them together for you.
Is it easy to set up?
Yes, our package includes a complete wooden stand and bowls. You just need to find a suitable flat surface and place the setup for your dog to get accustomed to the new dining set.
What if it breaks?
Since these are ceramic products, we acknowledge that despite our careful packaging, there may be rare instances of bowls arriving with cracks. If damage occurs before use, we will promptly address the issue and prioritize sending a replacement. If damage occurs after use, we offer a 30-day insurance policy; within this period, we will provide compensation and refunds for any unintentional product damage.