FAQs

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

I prepare various foods for my dog, such as kibble and canned food. Are two bowls enough?

A two-bowl set is generally sufficient for holding both water and food. However, it depends on your specific situation. If you regularly feed both wet and dry food, having two separate food bowls can be more hygienic. You can purchase a set and select an additional single bowl from our homepage; we will package and ship them together for you.

Is it easy to set up?

Yes, our package includes a complete wooden stand and bowls. You just need to find a suitable flat surface and place the setup for your dog to get accustomed to the new dining set.

What if it breaks?

Since these are ceramic products, we acknowledge that despite our careful packaging, there may be rare instances of bowls arriving with cracks. If damage occurs before use, we will promptly address the issue and prioritize sending a replacement. If damage occurs after use, we offer a 30-day insurance policy; within this period, we will provide compensation and refunds for any unintentional product damage.